BCT - Case Coordinator, HHS ACF Office of Refugee Resettlement

(Multiple states)
Full Time
Children & Families
Experienced
About BCT    
We harness the power of expertise and innovation to solve complex social problems, transform lives, and create lasting change. 
   
BCT is a management consulting firm that tackles complex social problems through data analytics, innovative solutions and program management. We believe complex issues are best solved through collaboration. As a result, we employ a multidisciplinary approach that combines domain expertise, research, evaluation, technology, organizational development, and a passion for change.   
   
To learn more about how we live our values of Ubuntu (“I am because we are”) and our mission, go to our website and follow us on social media.   
https://www.bctpartners.com/  

    


The Case Coordinator provides child welfare based recommendations to the U.S. Department of Health and Human Services (HHS), Administration for Children and Families (ACF), Office of Refugee Resettlement (ORR) regarding care and release of unaccompanied children in ORR custody. The recommendations involve safe and timely reunifications with family, transfers and placements, and identifying  unaccompanied children with special or developmental needs and corresponding services.

Case Coordinators work in the field and are assigned to one or more care providers primarily to review unaccompanied children’s cases and provide transfer and release recommendations to ORR staff. The Case Coordinator is responsible for integrating all areas of assessment from the Case Manager, Child Advocates (where applicable) and other stakeholders into a release plan that will provide for the unaccompanied child’s physical and mental well-being. After staffing and reviewing a case, Case Coordinators and Case Managers collaborate on a release recommendation, escalating to the ORR Federal Field Specialists (FFS) for further guidance when needed. Cases requiring escalation may involve significant medical and/or mental health concerns of the child, significant biopsychosocial circumstances of the sponsor, criminal history of the child and/or sponsor, major behavioral issues exhibited by the child, immigrant/legal issues, trafficking concerns, history of physical, sexual, emotional abuse, etc. and home study cases. 

How You Contribute:
  • Provide timely reviews and assessments of unaccompanied children and potential sponsors to make recommendations for release (in conjunction with the Case Manager) to ORR .
  • Assist with ensuring that children are placed in the least restrictive setting while receiving all appropriate services.
  • Meet with individual unaccompanied children and care provider staff at designated ORR-funded care provider sites.
  • Provide targeted child welfare-based assistance to care provider staff, as directed by ORR staff.
  • Make recommendations for home study and post-release services for at-risk children.
  • Make placement recommendations for children who require more specialized levels of care, such as long-term foster care and residential treatment centers.
  • Participate in collaborative meetings with local stakeholders.
  • Participate in staffing of cases with care providers and designated ORR staff.
  • Travel to provider locations as assigned.
  • Perform these and other reasonable tasks as assigned by management in support of BCT’s goals and objectives.

All candidates will be required to have a Tier 2 security clearance.  Those without an active Tier 2 clearance must be willing to undergo the Tier 2 Public Trust security clearance process.

What You Bring to the Table:
As no individual candidate meets every qualification, we encourage candidates who meet most of these requirements to apply!
  • Master’s degree in social work or a social science related discipline and
    • at least 2 years of demonstrated post-graduate child welfare experience or
    • at least 3 years of demonstrated post-undergraduate child welfare experience, or
  • Bachelor’s degree in social work or a social science related discipline and
    • at least 5 years demonstrated child-welfare experience, or
  • Bachelor’s degree in a non-social science related discipline and
    • at least 7 years of demonstrated post-degree child welfare experience.
  • Prior experience working with immigrant youth and families highly preferred.
  • Strong skills in understanding complex family relationships and dynamics and demonstrated ability to review case files and assess/document information from a variety of sources.
  • Experience with Tableau.
  • Proven ability to effectively communicate to various audiences when speaking and in writing.
  • Bilingual in English and Spanish is highly preferred.
  • Proficiency with computer, Internet, Microsoft Office (Outlook, Word, Excel, and PowerPoint); experience with SharePoint and Monday.com desirable.
  • Experience with video meetings/conferencing (e.g., Skype, Zoom, Adobe, MS Teams).
  • Ability to adapt quickly to new applications.
There are multiple factors considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

BCT offers a competitive total compensation package that, for this position, includes a base salary between $75,000 and $90,000 along with a generous benefits package. BCT’s benefits include heavily subsidized medical, dental and vision coverage, fully vested 401k plan with company match, company paid life and disability insurance plans, paid family leave, and a generous paid time off policy.

This is a hybrid position working remotely and at provider locations.  Remote work may be done in any of the fifty United States or Washington, DC. Travel to ORR funded facilities will be required as assigned by ORR. Though we do have staff in all four time zones, BCT Partners works primarily on Eastern Time.  We support and encourage a strong staff community, leveraging virtual communication tools and collaborative work practices. The African philosophy of Ubuntu (“I am because we are”) is an overarching value that influences our leadership and interactions.     

Our Client
The Office of Refugee Resettlement (ORR) serves vulnerable newcomer populations in the United States, such as refugees, asylees, Cuban/Haitian entrants, Special Immigrant Visa (SIV) holders, unaccompanied children, torture survivors, and victims of trafficking. It is housed within the Administration for Children and Families, under the U.S. Department of Health and Human Services (HHS).  ORR is legally required to provide for all unaccompanied children in its custody. To fulfill these responsibilities, the office supports a network of nearly 300 facilities in 27 states. 
 

Beware of fraudulent job postings using BCT Partners' name & logo. Legitimate BCT communication will only come from bctpartners.com or recruiting+@applytojob.com emails, not free commercial services like Gmail or WhatsApp. BCT Partners will never request payment-related details or advancement of money during the application process. All open BCT jobs are easily accessible via our website Careers page, which includes a link to our open jobs list and job application system. If in doubt about any position or potential offer, please follow up with our team: careers@bctpartners.com. If you receive suspicious emails from someone posing as BCT Partners that ask for payment or personal information, contact us immediately at careers@bctpartners.com. If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

BCT Partners is an Equal Opportunity Employer and provides equal opportunity to all persons. No employee or applicant for employment will be discriminated against because of race, color, religion, sex, national origin, disability, military and/or veteran status, or any other Federal or State legally protected classes. BCT will recruit, hire, train and promote qualified individuals in all job titles, and ensure that all other personnel actions are administered without regard to race, color, religion, sex, military and/or veteran status, or disability in accordance with Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans Readjustment Assistance Act of 1974, which require affirmative action to ensure equal opportunity in all aspects of employment. BCT Partners does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986. If you are interested in applying and require special assistance or accommodations due to a disability, please contact Human Resources at careers@bctpartners.com.

Share

Apply for this position

Required*
We've received your resume. Click here to update it.
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status



Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*