BCT Partners – Reviewer Resource Manager for Head Start Monitoring Reviews

Remote
Full Time
Children & Families
Experienced

About BCT     
We harness the power of expertise and innovation to solve complex social problems, transform lives, and create lasting change.   
     
BCT is a management consulting firm that tackles complex social problems through data analytics, innovative solutions and program management. We believe complex issues are best solved through collaboration. As a result, we employ a multidisciplinary approach that combines domain expertise, research, evaluation, technology, organizational development, and a passion for change.     
     
To learn more about how we live our values of Ubuntu (“I am because we are”) and our mission, go to our website and follow us on social media.     
https://www.bctpartners.com/    

      

About the Role 

The Reviewer Resource Manager for Head Start Monitoring Reviews is responsible for the recruitment, onboarding, management, and deployment of a qualified pool of monitoring reviewers and review team leads to support the Office of Head Start (OHS) monitoring efforts. This role ensures the timely availability of skilled personnel to conduct all types of reviews, including foundational, comprehensive, CLASS®, AIAN, and special deployments.  

The Reviewer Resource Manager must demonstrate strong leadership, talent management, and data-driven decision-making skills to maintain a high-performing and compliant reviewer pool. The Reviewer Resource Manager supports OHS’s mission by ensuring a consistently qualified, trained, and reliable workforce capable of producing high-quality monitoring outcomes.  

The Reviewer Resource Manager will supervise assigned staff members, supervising and supporting performance, fostering a collaborative team environment and managing personnel processes.  

To learn more about our clients and projects, please refer to the “This Project” section at the bottom of this job posting.   
 
How You Contribute to the Team: 

Reviewer Pool Recruitment and Management  

  • Develop and implement strategies to recruit qualified reviewers and non-federal team leads across all review types  

  • Maintain a roster of active reviewers that aligns with the volume and diversity of OHS monitoring needs  

  • Ensure appropriate subject matter expertise is available to support specialized reviews (e.g., AIAN, CLASS®, health and safety)  

Deployment and Availability Management  

  • Oversee the deployment of reviewers based on availability, skills, and geographic considerations  

  • Track reviewer readiness and proactively address potential shortages to avoid disruptions in review schedules  

  • Maintain as-needed relationships with consultants and ensure contractual clarity regarding deployment expectations  

Performance Evaluation and Quality Oversight  

  • Implement systems to assess reviewer performance during and after each review  

  • Use performance data to inform future deployment decisions and continuous reviewer improvement  

  • Remove or remediate reviewers who do not meet quality or compliance standards  

Training and Credential Verification  

  • Ensure all reviewers complete mandatory training, including IT-AMS system use, monitoring protocols, and inter-rater reliability  

  • Maintain documentation of reviewer certifications, CLASS® reliability status, and federal training compliance  

  • Coordinate with training and content development teams to align onboarding and refresher courses with current protocols  

Data Reporting and System Contribution  

  • Provide OHS with regular updates on reviewer pool composition, availability, and deployment trends  

  • Use data to identify gaps in expertise and inform recruitment strategies  

  • Contribute to the improvement of the OHS monitoring process through reviewer performance insights and workforce planning  

Supervising Staff   

  • Supervise and support assigned staff and their performance; set clear expectations, monitor productivity and quality and provide regular feedback and coaching.   

  • Foster a collaborative team environment by modeling teamwork, inspiring a shared vision, and encouraging professional growth and development.   

  • Manage personnel processes including hiring, training, performance evaluations, and resolving staff concerns in collaboration with senior leadership and Human Resources.    

Perform these and other reasonable tasks as assigned by management in support of BCT’s goals and objectives.  

What You Bring to the Table: 

As no individual candidate meets every qualification, we encourage candidates who meet most of these requirements to apply! 

Educational Requirements: 

  • Bachelor’s degree in human resources, education, public administration, or a related field is required; Master’s degree preferred.  

  • Professional certification in human resources, project management, or education administration desired.  

Experience Requirements: 

  • Minimum of 5 years of experience in workforce management, talent deployment, or large-scale federal program staffing.  

  • Minimum of 3 years of experience supervising multiple staff. 

  • Experience with scheduling and personnel management tools.  

  • Experience supporting Head Start or Early Head Start, or similar federal programs is preferred. 

  • Experience managing large, distributed consultant pools and maintaining performance-based deployment systems desired.  

Skills and Expertise: 

  • Familiar with the operational demands of monitoring reviews or compliance evaluation processes.  

  • Strong understanding of Head Start Program Performance Standards (HSPPS) and federal monitoring protocols.  

  • Familiar with IT-AMS is a plus  

  • Proficiency with computer, Internet, Microsoft Office (Outlook, Word, Excel, and PowerPoint); experience with SharePoint and Monday.com desirable.  

  • Proficient with video meetings/conferencing (e.g., Zoom, Adobe, MS Teams).  

  • Ability to adapt quickly to new applications.  

  • Able to meet job requirements while working in a remote work environment.  

Communication Skills: 

  • Excellent collaboration and interpersonal skills to coordinate across review teams, program staff and federal partners.    

  • Strong ability to lead and communicate clearly and collaboratively with diverse teams, grant recipients and other stakeholders.    

  • Strong organizational skills to effectively manage reviewer pool, document metrics and deliver reports. 

  • Clear written and spoken communication skills for briefing OHS stakeholders and drafting reports    

  • Ability to manage multiple priorities and stakeholders under tight deadlines.  

  • Ability to provide constructive feedback, coaching, and mentoring.   

  • Must be able to communicate, collaborate and interact with colleagues in a remote work environment; must participate in virtual meetings, appear on camera as needed, and contribute to meeting content as required.   

Additional Requirements  

  • Ability to travel occasionally for reviewer training or performance support.  

  • Commitment to uphold confidentiality, integrity, and objectivity in all personnel-related matters.  

There are multiple factors considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align with the specified role, geographic location, education as well as contract provisions regarding labor categories that are specific to the position. 

BCT is seeking regular full-time and part-time candidates for these roles, and offers a competitive total compensation package that, for this position, includes a base salary between $80,000 and $95,000.   Regular full-time staff may participate in BCT’s partially subsidized medical, dental and vision coverage, fully vested 401k plan with company match, company paid life and disability insurance plans, paid family leave, and a generous paid time off policy. Regular part-time staff receive paid time off and may be eligible to participate in the 401k plan.    

These are remote positions located in the fifty United States or Washington, DC. We support and encourage a strong staff community, leveraging virtual communication tools and collaborative work practices. The African philosophy of Ubuntu (“I am because we are”) is an overarching value that influences our leadership and interactions.      

This Project   

Head Start (HS) is a national program that provides comprehensive child development services, primarily to low-income children and their families, and includes Early Head Start (EHS), Migrant and Seasonal Head Start (MSHS) as well as American Indian/Alaska Native (AIAN) programs.    

The Head Start program is administered by the Office of Head Start (OHS), Administration for Children and Families (ACF), Department of Health and Human Services (HHS).  The Head Start Act and OHS require periodic monitoring and review of all federally funded Head Start programs to ensure adherence to Head Start Program Performance Standards (HSPPS) and regulations.  This project is responsible for the monitor review scheduling, team deployment and management, travel planning and logistics, content area expertise, conducting reviews and monitoring report drafting

Beware of fraudulent job postings using BCT Partners' name & logo. Legitimate BCT communication will only come from bctpartners.com or recruiting+@applytojob.com emails, not free commercial services like Gmail or WhatsApp. BCT Partners will never request payment-related details or advancement of money during the application process. All open BCT jobs are easily accessible via our website Careers page, which includes a link to our open jobs list and job application system. If in doubt about any position or potential offer, please follow up with our team: careers@bctpartners.com. If you receive suspicious emails from someone posing as BCT Partners that ask for payment or personal information, contact us immediately at careers@bctpartners.com. If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

BCT Partners is an Equal Opportunity Employer and provides equal opportunity to all persons. No employee or applicant for employment will be discriminated against because of race, color, religion, sex, national origin, disability, military and/or veteran status, or any other Federal or State legally protected classes. BCT will recruit, hire, train and promote qualified individuals in all job titles, and ensure that all other personnel actions are administered without regard to race, color, religion, sex, military and/or veteran status, or disability in accordance with Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans Readjustment Assistance Act of 1974, which require affirmative action to ensure equal opportunity in all aspects of employment. BCT Partners does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986. If you are interested in applying and require special assistance or accommodations due to a disability, please contact Human Resources at careers@bctpartners.com.

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